- Empowering businesses worldwide with AI, web development & cybersecurity.
Biography
Lesego Sharon Matlhoko is a seasoned professional with over a decade of experience in customer service, business development, and operations support across both the UK and South Africa. Known for her proactive approach and exceptional communication skills, she thrives in fast-paced environments where customer satisfaction and service excellence are paramount.
Her background includes roles in technical support, client relationship management, and service coordination for well-known organisations such as Vista Technology Support, Convergex UK, and Afrizyne Trading. With a strong foundation in logistics, telesales, and compliance (including GDPR), Lesego brings both structure and empathy to every client engagement.
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Client Experience & Field Support2024 – Present
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Business Client Care & Sales Enablement2018 – 2023
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Customer Support & Technical Services2010 – 2017
At Synconova, she ensures service delivery is efficient, responsive, and aligned with customer expectations — blending tech-savviness with a human touch.
Skills
Lesego brings a unique blend of customer-centric thinking, operational precision, and service leadership — making her an asset across support, coordination, and client success.
Customer Service & Retention
92%
Call Centre & Telesales Support
90%
Service Coordination
85%
CRM & Data Management
92%
Logistics & Order Fulfilment
90%
Communication Protocols
90%
What I do
In every client interaction, I aim to create calm, deliver clarity, and solve problems with purpose.
Lesego Sharon Matlhoko